btk99's Privacy Policy

btk99 collects various types of information to provide its services. This information comes primarily from two sources — what you provide directly and what is collected automatically through your use of the platform.

Information you provide directly:

• Name, date of birth, and identity-related information
• Email address and contact details
• Payment and financial transaction information (records of transactions processed via bKash, Nagad, Rocket, or bank transfer)
• Account preferences and settings
• Content of customer service communications

Automatically collected information:

• IP address and device identifiers
• Browser type and operating system
• Platform access times, page visit history, and gaming activity logs
• Information collected through cookies and similar tracking technologies

btk99 collects and processes personal information only for legitimate purposes and only to the extent necessary to provide its services. The purposes for which we collect information include:

• Account registration, verification, and management
• Processing deposits, withdrawals, and other financial transactions
• Ensuring platform security and preventing fraud
• Providing 24/7 customer support in Bengali and English
• Meeting applicable legal obligations and ensuring responsible gaming
• Improving platform quality and refining the user experience
• Sending relevant promotional information where you have given your consent

btk99 uses industry-standard technical and organisational measures to protect your personal information.

• SSL Encryption: All data transmitted to and from our platform is encrypted using SSL technology.
• Access Controls: Only authorised personnel who require access for their work can access your personal information.
• Data Storage: Your information is stored on secure servers, and multiple layers of security are maintained to protect against unauthorised access.
• Data Retention: Your information is retained only for as long as necessary or for the period required to meet legal obligations.

btk99 never sells or leases your personal information to third parties for commercial purposes. However, in specific circumstances and to a limited extent, information may be shared with the following parties:

• Payment Service Providers: Financial institutions involved in processing transactions via bKash, Nagad, Rocket, and bank transfer services.
• Technology Partners: Trusted technology companies that assist in operating and maintaining the platform, who are contractually bound to uphold data protection obligations.
• Legal Authorities: In response to valid legal orders, court directives, or requests from regulatory bodies, within the limits of applicable law.
• Business Transfers: In the event of a merger, acquisition, or asset transfer, provided that the new entity will be obligated to manage your information under this same privacy policy.

btk99 uses cookies and similar technologies on its platform. These help improve the user experience, ensure platform functionality, and allow us to review the quality of our services.

Types of cookies we use:

• Essential Cookies: Necessary for core platform functions, such as maintaining login sessions.
• Functionality Cookies: To remember your preferences and settings, providing a more convenient experience on each visit.
• Analytics Cookies: To review platform usage and improve service quality.

You can control or disable cookies by changing your browser settings. Please note that disabling certain essential cookies may cause some platform features to not work properly.

As a registered user of btk99, you have the following rights regarding your personal information:

• Right to be Informed: The right to know what information we collect and process about you.
• Right of Access: The right to request a copy of your personal information.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances, subject to legal obligations.
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain cases.
• Right to Data Portability: The right to receive your information in a structured, commonly used format.
• Right to Object: The right to object to marketing communications or certain types of processing.

To exercise any of the above rights, please contact us by email. We will endeavour to respond to your request in a timely manner and within the limits of applicable law after receiving it.

btk99 strictly provides services only to individuals aged 21 or above. We do not knowingly collect personal information from any minor. If we become aware that we hold information belonging to a minor, we will take immediate steps to delete that information and close the associated account. If you believe a minor has created an account on btk99, please contact us.

Your information may be processed or stored outside Bangladesh as required to provide our services. For any such transfer, we ensure that adequate data protection measures are in place in the destination country or at the relevant organisation. The relevant third parties are contractually obligated to maintain data protection standards consistent with this Policy.

If we become aware that a security breach has put your personal information at risk, we will notify you and the relevant authorities in a timely manner in accordance with applicable law. We will provide information about the nature of the incident, details of the affected data, and the remedial steps we have taken.

btk99 takes responsible gaming very seriously. We may use information about your gaming activity to identify potentially problematic gaming behaviour and to arrange support where necessary. Data is processed for this purpose solely to ensure your protection and to create a safe gaming environment. For more details, see our Responsible Gaming page.

The btk99 platform may contain links to third-party websites. These external sites are not under btk99's control and have their own privacy policies. When you access a third-party site, their privacy policy will apply and btk99 accepts no liability in that regard. The privacy policies of the relevant game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, etc.) may also apply to game services provided on this platform.

btk99 reserves the right to change or update this privacy policy at any time. When significant changes are made to the Policy:

• A notice will be posted on the platform
• The "Last updated" date on this page will be changed
• You may be notified by email for important changes

Continued use of the platform after changes are made will be taken to mean that you have consented to the updated policy. You are therefore advised to review this page regularly.

This privacy policy will be governed and interpreted in accordance with applicable laws of Bangladesh. Any dispute or complaint relating to this Policy will first be addressed by contacting us directly. Our contact details are provided below. We take any concerns or complaints you may have seriously and are committed to resolving them as quickly as possible.